Orders typically arrive within one 3-4 weeks. Some may arrive mush faster depend on desitination.
Your order will be shipped by either USPS (Priority Mail®) or UPS Ground shipping for US order. French orders will be shipped from our distribution point in Biot and use the French poste. Order tracking information will be sent via email when order is shipped.
If you order a product which is expected to be out-of-stock for more than three days, we will contact you via e-mail or phone to alert you of the delay and the expected ship date. You will have the option to "hold the entire order until all products are in stock", "substitute a dierent product for the out-of-stock product", or "split the order". If you split the order, all in-stock products will be sent immediately, and the remaining out-of-stock product(s) will be sent as soon as they arrive, without additional shipping charges.
We must be notified of any goods damaged upon arrival with in 15 days of shipping. In the event that any of your products arrive damaged, please email orders@PillowbookPublishing.com, and we will issue you a "call tag" for the return of the damaged product. Once the damaged product has been returned to us, we will a send replacement immediately.
Please email orders@PillowbookPublishing.com to check the status of your order.